Hardware service
Buy or rent new Mobile hardware from COSYS and benefit from first-class services and a contact person for the complete system. With the conclusion of our individual hardware service agreements, COSYS takes over the responsibility and maintenance of your devices for you, so that you can use your devices every day without worries and without resource expenditure. COSYS takes over the communication to the manufacturer in case of problems, damages and warranty cases and takes care of the device handling. In case of support cases, our first-class support team is at your side and will take care of your concerns immediately. From repairing damage to communicating with manufacturers and third parties, COSYS takes overall responsibility for your IT system so that you benefit from your hardware in the long term.
You agree the scope of the hardware service agreements together with our hardware experts to determine the service level that suits you best. If you need support or assistance, COSYS will provide you with the agreed services. Customers with concluded hardware service agreements are processed and supported by our support with high priority.
With COSYS, you have a long-term caretaker for your Mobile devices, handheld scanners and label printers, who is always at your side when you need him.
Hardware serviceServices
Professional live support
If you need professional support for your devices, the COSYS support team will assist you by phone. Our experienced support team connects to your devices via remote support tool and fixes all acute and non-acute problems with the system configuration, hardware functionalities or the overall system. COSYS will help you get to the root cause of the problem and troubleshoot to keep your devices running smoothly. If telephone support is not sufficient to solve the problem, our support will come to your site and solve the problems.
Professional repair at COSYS
If your devices are damaged or defective, the COSYS repair service is at your disposal. With our highly qualified technicians and our own spare parts warehouse, we ensure that your devices are repaired quickly and professionally. If you have signed a hardware service agreement with COSYS, your devices will be marked as service devices directly at the incoming goods department and will be repaired first by our repair department. If your device has to be sent to the manufacturer due to a warranty claim or similar, the experienced COSYS team takes over the communication with the manufacturer and takes care of the device handling, the repair description as well as the testing of the repaired devices and the installation of the devices with your COSYS software. With COSYS you therefore have a contact person who takes care that your defective devices become functional again.
Replacement devices in case of device failure
In case of device failures due to repairs, we immediately provide you with a fully configured replacement device. The replacement device is loaded with your COSYS software and is immediately ready for use, so that you can become productive again as quickly as possible. While you are using the replacement device, our service staff will repair your defective device. We will gladly arrange for the device to be picked up so that you do not have to worry about anything.
Direct shipment of ready-to-use devices
COSYS manages your replacement pool as well as repaired devices for you and sends them fully configured and ready for use to the location of your choice if required. This way you benefit from a relief of your IT resources, as the device management runs completely via COSYS.
Services for all Mobile devices, handheld scanners, label printers
Additional services for battery management and accessories
Excellent service and support from experienced support team
Live telephone support, also via remote around the clock
Regular maintenance and cleaning of your equipment
Fast response times for damage and warranty claims
Replacement equipment ready for immediate use
Relieve your IT through COSYS Management
Constant availability of your Mobile hardware (including software)
One point of contact for problem reporting, support and resolution
COSYS partnerships with leading AIDC manufacturers
Hardware servicefor hardware purchase and rent
Hardware and software services can be combined
Other Hardware Services
COSYS is your contact for Mobile systems and accompanies the life cycle of your Mobile devices, handheld scanners and label printers with comprehensive hardware services. Starting with the consultation in the sales talk, COSYS is always at your side and takes over the system integration (rollout), the device management and, if desired, the administration of your mobile device management. Likewise, COSYS offers you services around used devices, such as the sale of refurbished devices, rental of suitable inventory devices or the retirement of your old devices through repurchase or recycling.
Then let our experts advise you.
Together we will work out the services that are right for you.
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