Hardware System Integration & Rollout
COSYS sees itself as the overall caretaker of your system and is at your side at all times with the appropriate services. A smooth use of our hardware and software solutions in your company is our goal, so that you benefit from maximum efficiency and profitability. For us, this also includes a simple commissioning of your new hardware, which in our understanding should take place out-of-the-box, so that you can quickly and immediately use your new devices. COSYS therefore takes care of the setup of your acquired Mobile devices, handheld scanners and label printers and integrates them into your mobile device management solution if desired. Our experienced technicians configure your devices according to your specifications, integrate them into your system landscape, so that you can start using them immediately after receiving them. All device settings such as WLAN, user profiles or kiosk mode are set up by COSYS for you, so you don´t have to worry about them.
Mobile devices today are increasingly suffering from shorter and shorter lifecycles, making return on investment difficult. The latest technologies that simplify everyday work and make it more efficient, highly complex business apps with increasing system requirements, and the slow creeping loss of performance of the devices over the period of use make it difficult to ensure smooth, long-term use of your devices. Added to this are bumps and drops of the devices by careless employees, which can quickly lead to device damage and defects and thus ensure a retirement and new acquisition.
COSYS helps you with the appropriate after-sales services to protect your devices from premature retirement and to extend the life cycle specifically. With our repair service, we offer you a high level of investment protection by having your defective Mobile devices, label printers and handheld scanners repaired by our experienced technicians. Within the scope of a repair, we preventively replace wear parts and specifically repair defective components.
We guarantee maximum investment protection with our Hardware Service Agreements, which simplify the device handling of your newly procured hardware by having COSYS take care of everything for you to ensure worry-free operation of your devices.
If you use COSYS software, we offer you suitable software maintenance contracts that keep your software solution always up-to-date and include subsequent changes.
If the life cycle of your equipment has been exceeded or if continued use of your equipment proves uneconomical, you should consider a system change. New devices incorporate new innovations and enable future market requirements to be met. Therefore, the switch to new equipment should be thoroughly thought through so as not to make any hasty decisions. The experience gained with the old system should be used to find suitable successor devices. Required functions and technologies such as voice communication, data matrix code capture or Google Mobile Services should also be formulated as requirements and taken into account when searching for hardware.
COSYS supports you in finding the right devices based on your numerous requirements and relies on over 30 years of experience. Our hardware experts will consider all requirements during the device search and select the right devices for you. We are happy to support you in planning the device migration and take over system integration and roll-out for you.
A software rollout comprises the introduction of a software solution into the system landscape of a company and also includes the distribution of the software to Mobile devices, smartphones or servers. The software rollout takes place either at a single location or across several locations at the same time. The software rollout includes on the one hand the installation of our COSYS backend in your IT landscape or in the COSYS Cloud and on the other hand the installation of the mobile app on your devices.
If you have also purchased mobile device management software, we will be happy to implement it in your company.
Hardware rollout involves replacing your old equipment with your newly acquired hardware. Since hardware is always replaced in large numbers, the hardware rollout is one of the most complicated. During the hardware rollout, devices are configured according to the customer´s requirements, integrated into the customer´s network and updated to the latest version. User and device rights are also created. The shipment of the devices to the customer represents the end of the hardware rollout. Since the devices have been charged and made ready for use beforehand, customers can use the new devices out-of-the-box.
Thanks to a broad-based team of technicians, COSYS can take over the hardware rollout for individual devices as well as for an entire fleet.
Software rollout
A software rollout at COSYS includes the installation and configuration of the COSYS software as well as the setup of the solution via remote. Individual settings of the clients can be done by our experienced staff.
Upon request, our technicians will also set up a kiosk mode on your Mobile devices and smartphones. For each software rollout, we ensure that all devices have the same operating system and software version to ensure uniformity.
Advantages of a rollout
- Save your IT resources and let COSYS perform the software and hardware rollout
- COSYS takes over warranty claims against manufacturers for you
- COSYS checks your devices for damage and defects and replaces defective batches if necessary
- COSYS enables a rollout on deadline and offers direct deliveries to one or more sites at the same time.
Hardware rollout
The hardware rollout is always a small challenge for COSYS, because manufacturers deliver devices not configured and with outdated operating systems. But since the device configuration is the decisive factor in the system rollout, COSYS takes care of updating the operating system, configuring the devices and the integrated scanner and setting up other device settings such as WLAN.
During hardware rollout, COSYS can perform firmware updates for you as well as pre-charge batteries and devices. Hardware-related services such as the application of a protective film or the numbering of your devices can also be part of COSYS services.
The following services may be included in the rollout:
Firmware updates
Installing and configuring the mobile app on the Mobile device
Country and language settings, WLAN and scanner configuration
Inserting SIM cards and configuring the mobile network
Configuration of function keys and software tools as well as hotfixes of known problems
Remote Support Software Setup
Numbering your devices and applying tamper-proof labels
Individual configurations of your devices for different locations in each case
Creation of an installation guide
Quality control with thorough check of the device functions
Charging the batteries and devices
Application of protective films
